Bookings

Bookings are made through our booking platforms. Deb Renaud Tours is currently listed on GetYourGuide, Viator and TripAdvisor.

Your booking confirmation will contain the details of your booking, including the meeting point, tour time and cancellation conditions.

Changes to the tour

If Deb Renaud Tours needs to cancel a tour, customers will be offered either a full refund or the opportunity to transfer their booking to another available tour date.

Personal responsibility

Guests are responsible for taking reasonable care of their own health and safety during the tour, including following Deb’s instructions and taking care on steps, inclines and uneven surfaces.

Accessibility and mobility

Guests should consider their own mobility and fitness before booking. The tour involves walking on public footpaths and may include steps, inclines, uneven surfaces and cobblestones. If you have any concerns about whether the tour is suitable for you, please contact Deb before booking.

Children

Children are welcome on the Sydney Cove Tour, but must be accompanied and supervised by a responsible adult at all times. Parents or guardians are responsible for ensuring children remain safe and follow Deb’s instructions during the tour.

What if a guest becomes unwell or has an accident?

If a guest becomes unwell or is unable to continue the tour, Deb will do her best to assist and ensure they can safely leave the tour. Any costs associated with medical treatment, transport or other assistance are the responsibility of the guest.

Personal belongings

Guests are responsible for their own personal belongings during the tour. Deb Renaud Tours cannot accept responsibility for lost, stolen or damaged personal items.

Photography

Guests are welcome to take photographs during the tour. Please be mindful of other visitors and members of the public, and follow any instructions given by Deb regarding where it is safe to stop and take photographs.

Changes to the route

Deb Renaud Tours reserves the right to make reasonable changes to the tour route or itinerary where necessary due to circumstances beyond our control, including closures, construction, public events or safety concerns. Any changes will be made with the aim of providing the best possible experience for guests.

Tour conduct

Guests are expected to behave respectfully towards Deb, other tour participants, members of the public and the places we visit. Deb reserves the right to ask a guest to leave the tour if their behaviour is disruptive, threatening or inappropriate. No refund will be provided in these circumstances.

Liability

To the extent permitted by Australian law, Deb Renaud Tours is not responsible for loss, injury or damage arising from circumstances beyond its reasonable control. Nothing in these Terms and Conditions excludes or limits any rights or guarantees that cannot legally be excluded under Australian Consumer Law.

Privacy

Any personal information collected in connection with your booking will be handled in accordance with the privacy policy of the booking platform used to make your reservation. Deb Renaud Tours will only use customer information for purposes related to providing and managing the tour.

Acceptance of the Terms

By making a booking with Deb Renaud Tours, you confirm that you have read and agree to these Terms and Conditions.

Governing law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Terms & Conditions

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What happens if it rains: The tour goes ahead whatever the weather brings, so check the forecast before you set out and dress accordingly. A comfortable pair of walking shoes and whatever you need to stay comfortable outdoors will help you enjoy the morning.

Cancellations: Cancel more than 24 hours before your tour and you'll receive a full refund. Unfortunately, cancellations made less than 24 hours before the tour start time are non-refundable.

Running late? Please arrive 10–15 minutes before the scheduled start time. The tour will leave promptly at 9:30am, and unfortunately we cannot wait for late arrivals. If you are not at the meeting point when the tour departs, you will miss the tour and your booking will be non-refundable.

Can I book if I’m travelling alone or as a couple and no one else has booked?

Absolutely! While the advertised group size is 3–10 people, Deb will never knock back a solo traveller or couple. If you're keen to do the tour and we haven’t hit the minimum of three, we’ll still make it happen for you..

How much walking is involved?

The tour is mostly easy, comfortable walking, but there are a few inclines and steps along the way. Some sections of the route are uneven or cobbled, so comfortable, sturdy footwear is recommended.

There are also plenty of opportunities to stop, take a seat and enjoy the views along the way.

What should I bring?

Water, a hat, sunscreen and your camera or phone. And, of course, dress for the weather.

Is the coffee and cake included in the $75?

Yes! Your $75 includes a coffee, tea or other hot drink, along with a pastry or slice of cake at the end of the tour. It’s a chance to sit down, recharge and chat about the morning before heading off to enjoy the rest of your day.

Where exactly does the tour start?

The tour starts at Wharf 1, Circular Quay, at 9:30am. Please arrive 10–15 minutes early so we're ready to set off on time.

Where does the tour finish?

The tour finishes in The Rocks at 12 noon, putting you in a great position to continue exploring, find some lunch or head off to your next Sydney adventure.

What happens if I need to cancel?

You can cancel your booking more than 24 hours before the tour starts and receive a full refund.

Cancellations made less than 24 hours before the tour start time are non-refundable.

Is the tour suitable for everyone?

The tour is suitable for anyone who is comfortable with a couple of hours of mostly easy walking, including older travellers who are mobile and able to manage some inclines, steps and uneven or cobbled sections.

Children are welcome, however, the stories and commentary are primarily designed with an adult audience in mind.